Tutorial: Open source Ticket Request System (OTRS) auf Fedora 8
Diese Anleitung veranschaulicht, wie man das Open Ticket Request System (OTRS) auf Fedora 8 einrichtet.
Von der otrs Seite: “OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.” Mehr… »